Promo!
Enjoy a special 15% off on your first purchase at Horizon Link LLC
- +1 (959) 229 3255
- 14 Clemens Court, Rocky Hill, CT, 06067, United States
At HorizonLink.store, we want you (and your pets 🐾) to be completely satisfied with your purchase. If you are not happy with your order, our Refund & Return Policy makes it easy to resolve issues quickly.
We offer a 14-day refund or replacement for defective, damaged, or undelivered items.
To qualify, items must be:
Unused and in their original packaging.
Returned within 14 days of delivery.
Perishable items (such as opened pet food or treats) and hygiene-related products (like grooming tools) cannot be returned for safety reasons unless they arrived defective.
Contact us at support@horizonlink.store with your order number and issue details.
Our support team will review your request and provide return instructions.
Pack the item securely in its original packaging and ship it back to us.
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 7–10 business days to your original payment method.
Depending on your bank/payment provider, it may take additional time for funds to appear.
If the return is due to a defective or incorrect item, we will cover the return shipping costs.
If the return is due to a change of mind, the customer will be responsible for return shipping costs.
We only replace items if they are defective or damaged.
For exchanges, please email us at info@horizonlink.store with your order details.
The following items cannot be returned or refunded (unless defective on arrival):
Opened pet food, treats, or supplements.
Gift cards.
Clearance or final sale items.
If you have any questions about our Refund & Return Policy, please contact us:
📍 Address: 14 Clemens Court, Rocky Hill, CT, 06067, United States
📱 Phone/WhatsApp: +1 (959) 229 3255
📧 Email: support@horizonlink.store | info@horizonlink.store
