Return Policy

In-Store Purchase Return Policy

We accept returns or exchanges within 30 days from the original purchase on unopened speakers, headphones & earbuds.

An original receipt is required for all returns, exchanges, price matches, and warranty repair services. For cash purchases over $100 and all check purchases, your refund will be issued by a check mailed from our corporate office within 14 business days of the return.

Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available, the refund can be placed on a gift card or sent as a mailed check. Mail check refunds will be issued by check, mailed from our corporate office, within 14 business days of the return.

Online Purchase Return Policy

When you order from Horizon Link, we fulfill and ship our own inventory. Any return is sent back to Horizon Link as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:

Horizon Link Customer Service

1-888-257-7500
support.online@horizonlink.store

Customer Service Hours

Mon – Fri: 8 am – 7 pm CST
Saturday: 9 am – 6 pm CST
Sunday: 12 pm – 6 pm CST

Exceptions

Headphones, Earbuds

• Headphones and Earbuds may NOT be returned for any reason; If these units have any defects, they are covered by and must be serviced by the manufacturer.
• Gaming Headphones cannot be returned once opened.
• These Equipment must be returned and/or serviced by the manufacturer.

Speakers

• All product packaging – including the box, warranty and any other paperwork must be returned with the product.
• Any items returned without original documentation will be rejected.
• Speakers that have been resized, damaged, or otherwise altered will not be accepted for return.

Note: Horizon Link will not accept returns on products missing Serial Numbers.

**Return Shipping Costs

• If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an Horizon Link error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
• If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as described above. No return shipping cost will be incurred in this event.
• Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to Horizon Link. If Horizon Link received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.

Restocking Fees

Horizon Link reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined that there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.